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5 questions to ask a virtual assistant

June 18, 2019



When your business is expanding at a rate of knots, the last thing you probably feel like you have time for is finding people to that can help relieve some of the stress. The reality is though, if your business is expanding then you need to step into the role of CEO and start acting like one!


If a virtual assistant is on your hit list of helpers and you’ve managed to find a few that you like the look of, it’s important to ask them the right questions before you start working with them. Think of it as a job interview and feel free to ask all of the standard job interview type questions.


Here’s a few (non standard) ideas that may help you determine whether the person you are speaking to is right for you and your business.

How do you charge for your services?


This will impact you in terms of budget. Some virtual assistants will simply charge by the hour – a scary prospect for you if you’re not sure of their abilities, experience and efficiency. Others will charge by retainer, which is a set amount each month for a maximum number of hours and others will specialise in certain areas and have packages.


What do you enjoy doing the most?


This may sound like a bit of an airy fairy question, but it can provide you with valuable insight into a virtual assistant’s strengths. You are usually best at what you enjoy the most! It’s no point engaging a virtual assistant who enjoys writing if you need YouTube videos transcribed!


How do you think you could help me?


Whilst it is absolutely imperative that you know what you want to outsource, it is good to hear what your potential virtual assistant thinks that they can help you with. This will demonstrate their initiative, their ability to identify problems and solve them. It will also highlight whether they have done any preparation in researching you, your business and your target market.


Will you be completing the work yourself?


This is such an important piece of information to know! If your contact outsources some tasks, who is completing them? Are they based in Australia or overseas? Are they regular team members, or casual labour? There are pros and cons to working with a team, but you need to know how you feel about other people potentially knowing personal or private information that you share. Whichever structure is utilised by the virtual assistant, the buck stops with them and you should fee comfortable with who they are, and what they stand for.


What are your Terms and Conditions?


This is a signal for how professional the virtual assistant is. All businesses should have Terms and Conditions for their service and be able to readily provide you with a copy of them. Knowing a virtual assistant’s terms and conditions covers you as much as them. It’s important that you know exactly what you are getting, for what price and any conditions like notice or cancellation periods.


Engaging a virtual assistant is a huge step for you and your business, but one that you won’t regret if you do your due diligence. Make sure that you ask the right questions and even request copy of work or references from other clients to ensure that you’re getting your perfect match!


If you’re not sure about what tasks are the right ones for you to outsource, grab this free workbook which will help you identify the areas in your business that need the most attention.


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